Customer Identification MCP Server
Customer Identification MCP Server
Informatica's MCP server exposing IDMC Master Data Management (MDM SaaS / Customer 360), enabling AI agents to resolve identities and retrieve consolidated, high-confidence master records
Why use Customer Identification MCP?
- Fuzzy Identity Resolution: Uses MDM matching algorithms to find customers even with typos, nicknames, or incomplete data (for example, finding "Jon Smyth" when searching for "John Smith")
- Master Record Retrieval: Provides a consolidated view of customer attributes, merging data from across the enterprise into a single trusted profile
- Truth-Based Grounding: Ensures LLM responses about customer entities are based on verified, mastered data rather than fragmented source records
- Informatica Authentication: Access Customer 360 directly using your existing Informatica credentials for a secure, seamless connection
What can you do with Customer Identification MCP?
- Search Master Records: Run free-text or field-scoped fuzzy searches across
c360.personandc360.organizationentities, with filters and facets - Retrieve Full Profiles: Fetch the complete consolidated master record by business ID for a true 360-degree customer view
- Deduplicate Leads: Check whether a new lead already exists in MDM SaaS before creating a record
- Personalize Service: Ground agent responses in accurate master-record data to improve the quality of customer interactions
- Verify Identities: Validate customer identities against master records during high-value transactions or account updates
MCP Servers (Pod URLs)
MCP Servers are currently available on AWS Pods. URLs are pod-specific — select based on your Organization's region. A full list of Informatica Pods and their enablements is on Informatica's Documentation Page.
URL format: https://a2e-prod-<podname>-mcp.<regionname>.informaticacloud.com
For example:
1. NA West 1: https://a2e-prod-usw1-mcp.dm-us.informaticacloud.com
2. US West 5: https://a2e-prod-usw5-mcp.dm-us.informaticacloud.com
3. NA East 2: https://a2e-prod-use2-mcp.dm-us.informaticacloud.com
For clarity, this is a Non-SFDC Application as defined in Customer's Main Services Agreement at Agreements - Salesforce.com or a written Main Services Agreement if executed by Customer.