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MuleSoft Accelerator for Healthcare

(5 reviews)

Use case 4 - Appointment scheduling

Appointments are at the center of all key patient engagement touch-points and appointment scheduling, in particular, provides critical value to patients. It is also a source of high revenue leakage for providers due to no-shows, cancellation, wrong visit type, or long wait times while booking an appointment.

This use case enables call center agents to schedule, update, and cancel appointments as needed on behalf of the patient.

Overview

This solution focuses on provider-based scheduling and enables call center agents to schedule, update, and cancel appointments on behalf of the patient. It supports:

  • Multi-EMR appointment scheduling, where the appointment can be made in either Epic or Cerner
  • Querying of appointments/slots by Patient/Practitioner/ID and dates

API-led diagram

hc-appt-scheduling-api-led.png

High-level architecture

hc-appt-scheduling-architecture.png

Workflow

The Appointment Scheduling Process API supports the following workflow:

  1. Query the /slot resource to search for available slots which orchestrates calls to the backend EMRs (Epic and Cerner) using system APIs to query for available time slots that can be booked.
  2. Invoke the /slot resource to get the status of the selected slot which calls the appropriate system API to get the slot status from the source system.
  3. If the slot is available, invoke the /appointment resource to book an appointment, which sends a request to the appropriate system API to book the appointment.
  4. To cancel an appointment, invoke the /appointment resource with the appropriate status

The above workflow steps have been tested with Epic and Cerner EMRs, see the table below for supported functionality:

FunctionEpicCerner
Search SlotsSupportedSupported
Check Slot StatusPartially supportedSupported
Book AppointmentSupportedSupported
Get Appointment by IdSupportedSupported
Cancel AppointmentNot supportedSupported
Search Appointments for PatientSupportedSupported

Sequence diagram

hc-appt-scheduling-seq-diagram.png

Downloadable assets

Process APIs

System APIs


Reviews

TypeCustom
OrganizationMuleSoft
Published by
MuleSoft Solutions
Published onApr 20, 2022
Contact nameMuleSoft Solutions
Contact emailsolutions-questions@mulesoft.com
Asset overview

Asset versions for 2.14.x

Asset versions
VersionActions
2.14.0

Categories

Accelerator
HealthcareNo values left to add
Industry Vertical
HealthcareLife SciencesNo values left to add