PagerDuty Connector
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The PagerDuty Connector for MuleSoft provides a seamless way to integrate your Anypoint Platform applications with PagerDuty. By leveraging PagerDuty’s REST API, this connector enables IT and DevOps teams to automate critical incident management workflows, ensuring that the right people are notified at the right time.
Key Features
The connector supports a wide range of operations to manage the core entities within PagerDuty:
Incident Management
- Create Incident: Trigger new incidents synchronously in response to system events or user actions.
- Update Incident: Acknowledge, resolve, or modify existing incidents.
- Get/List Incidents: Retrieve details for specific incidents or list active incidents based on criteria.
Service Management
Manage Services: Create, update, get, list, and delete services to keep your service directory in sync with other IT Service Management (ITSM) tools.
Schedule Management
Manage Schedules: Create, update, get, list, and delete on-call schedules to automate workforce planning.
Escalation Policies
Manage Policies: Create, update, get, list, and delete escalation policies to ensure alerts are routed correctly.
User Management
Manage Users: Create, update, get, list, and delete user profiles to automate onboarding and offboarding processes.