SmartCOMM CMS Connector - Mule 4

Smart Communications helps businesses engage in more meaningful customer conversations. The Anypoint connector for SmartCOMM - its next-gen Customer Communications Management (CCM) solution - helps organizations build and manage personalized, interactive, and compliant communications for multiple channels. Designed for the business user, it simplifies and standardizes processes, thus improving internal efficiency and increasing ROI.

Integrate SmartCOMM with other enterprise apps to:

• Create two-way conversations with customers with communications via preferred channels.
• Manage critical business and customer communications more effectively with less IT involvement.
• Centralize communication operations to gain efficiencies and provide a brand-consistent, unified customer experience.

Specifically, the Anypoint Exchange CMS Connector for SmartCOMM helps businesses:

• Centrally manage the enterprise content resources that are used in compiling customer communications across multiple channels
• Import, build and organize content that is compliant and approved for use within communication templates
• Manage dynamic content used in communications based on idiom, jurisdiction, and brand
• Organize content within folders and manage content versioning to ensure compliance and reduce risk

Associated Use Cases

SmartCOMM provides customer communication management capabilities to a variety of industries with particular expertise in regulated industries including Insurance, Financial Services, Healthcare, Telco, Utilities and Government. Example applications for use include:

• Financial Services: New Account Opening, Bills and Statements, Wealth Management Client Reporting, Mortgage and Loan Applications, Loan Origination, Customer self-service / customer portal, Self-service quotes, Account Servicing, New Customer Onboarding, Welcome Kits, Billing and Statements, Proposals, Privacy Disclosures,
• Insurance: Notices and Renewals, Claims and Service Requests, Claims Correspondence, Agreements and Contracts, Quotes, Insurance policies, Policy Issuance, Policy Administration, Policy and Claims, Policyholder change, First Notice of Loss, Negotiation and Settlement, Letters and Email Correspondence, Evidence of Coverage, Welcome Kits, Agent Communications, ID Cards, Billing and Payment Statements, Life insurance application, Change of beneficiary
• Healthcare: Change of beneficiary, Health Insurance Application, Group Benefits Enrollment, Welcome Kits, Health Risk Assessments, Care Management, Claims Management, Quotes and Proposals, Member Enrollment, Provider Credentialing, Policy Documents, Agent/broker Onboarding, Welcome Kits, ID Cards, Billing and Payment Statements, Privacy Disclosures, Appeals and Grievances Correspondence
• Omni-Channel Communications: Print (including Adobe PostScript, IBM AFP, PDF and Interactive PDF), Web and Digital (including HTML, Email, SMS, Social output including WhatsApp), Images (including TIFF), Other channel output including Fax, Microsoft PowerPoint and XML-based output and variations including WordML, ExcelML and VoiceML

About Smart Communications

Smart Communications™ is the only provider of a customer conversations management platform. Built from the cloud up, we help enterprises deliver SMARTER conversations across the entire customer lifecycle – and at scale – and empower them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation.

By putting more control into the hands of consumers and engaging them in interactive, two-way conversations, companies can provide exceptional experiences that lead to deeper customer loyalty and increased ROI. We make this possible via our Conversation Cloud™ platform, the only offering delivering personalized, omnichannel conversations across the entire customer experience. It includes the enterprise-scale customer communications management power of SmartCOMM™, the trade documentation expertise of SmartDX™, and forms transformation capabilities made possible only by SmartIQ™.

Additional Resources:

• Learn more about Smart Communications
• Release Notes
• Explore our Industry Solutions
  • Financial Services
  • Insurance
  • Healthcare
  • Government
  • Energy & Utilities
• Case Studies

This 3rd party connector does not require an additional fee to use with MuleSoft Enterprise Edition. MuleSoft Certified Connectors are not accessible to MuleSoft Community Edition.

This connector is published under the terms of use for SmartCOMM connectors for Mule 4.