BMC Helix ITSM Connector - Mule 4
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The BMC Helix ITSM connector, powered by MuleSoft provides a connection between the MuleSoft connector engine and BMC Helix ITSM. Use the connector to configure operations that can be used as a source or target within the workflow defined for the connection. You can perform get, create, search, and update operations on events by using the BMC Helix ITSM connector for MuleSoft.
About BMC
BMC has unmatched experience in IT management, supporting 84% of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for six years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
Learn more at BMC.com.
About MuleSoft certified connectors
MuleSoft Certified Connectors are developed by MuleSoft’s partners and developer community. These connectors have been reviewed and certified by MuleSoft. To receive assistance or support for the Helix ITSM connector for MuleSoft, contact BMC support directly.
MuleSoft disclaims any support obligation for MuleSoft Certified Connectors. By installing this connector, you consent to MuleSoft sharing your contact information with the developer of this connector so that you can receive more information about it directly from the developer. This 3rd party connector does not require an additional fee to use with MuleSoft Enterprise Edition. MuleSoft Certified Connectors are not accessible to MuleSoft Community Edition.
Supported product versions
The BMC Helix ITSM connector is compatible with the following product versions:
| Product Name | Version |
|---|---|
| BMC Helix ITSM | 19.02 and later. Webhook support is available for versions 19.11 and later. |
| Anypoint Studio | 7.x |
| Mule | 4.x |
List of operations and use cases
The Helix ITSM connector supports the following operations:
- Change Management—Create, query, or update a change and create a change worklog.
- Incident Management—Create, query, or update an incident and create an incident worklog.
- Problem Management—Create, query, or update a problem and create a problem worklog.
- Work Order—Create, query, or update a work order and create a Work Order worklog.
- Known Error—Create, query, or update a known error and create a known error worklog.
- Create—Create entries in the selected BMC Helix ITSM form at a BMC Helix ITSM endpoint.
- Delete—Delete entries in the selected BMC Helix ITSM form from a BMC Helix ITSM endpoint.
- Query—Query entries in the selected BMC Helix ITSM form at a BMC Helix ITSM endpoint.
- Merge—Merge entries in the selected BMC Helix ITSM forms at a BMC Helix ITSM endpoint.
- Update—Update entries in the selected BMC Helix ITSM form at a BMC Helix ITSM endpoint.
Reference information