FINS BIAN Customer Offer Process API

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Executive Summary

This service domain orchestrates the processing of a product offer for a new or established customer. The offer process is defined specifically for the product or service being considered and can include actions such as document checks, collateral allocation, credit assessments, underwriting decisions, regulatory and procedural checks, eligibility checks, the use of internal and external specialist services (such as evaluations and legal advice).

Examples of Use

An existing customer has discussed short term funding needs with the Financial Advisor and agreed in principle to taking out a corporate loan. The customer offer process is initiated and leads the advisor through the detailed checks, authorizations and documentation needed prior to the final set-up of the Corporate Loan

Role Definition

The Offer Management Service Domain can process offers for all types of customers and any allowed combination of product or service. It references the Product Directory for the product specific offer instructions it must follow. The offer process may combine the selection of product/service specific details (e.g. pricing & negotiation ranges, documentation/authorization/regulatory requirements, eligibility and declarations, credit and other customer details), customer specific details (e.g. credit standing, other classifications such as operational overhead/retention target/activity history, demographics and segmentation). The service domain orchestrates a potentially complex/multi-threaded/multi stage workflow to get the offer to the point where the product/service can be initiated.

Related Business Scenarios

VERIFY PRIVATE BANKING CUSTOMER

HANDLE REQUEST FOR CONSUMER LOAN COMPLETE ORIGINATION

SET UP NEW CARD FOR CARD APPLICATION

HANDLE REQUEST FOR NOTIONAL POOLING AGREEMENT

HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT

HANDLE REQUEST FOR CONSUMER LOAN VERIFY DOCUMENTATION AND OFFER PROCESS

HANDLE MORTGAGE LOAN APPLICATION

HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT

HANDLE REQUEST TO OPEN SAVINGS ACCOUNT

EXT HANDLE MERCHANDISING LOAN APPLICATION

EXT HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT

CONDUCT COLLATERAL APPRAISAL

HANDLE REQUEST FOR CORPORATE LOAN

PERFORM CUSTOMER PRODUCT MATCHING AND SELECTION

HANDLE REQUEST TO ESTABLISH CORPORATE PAYROLL SERVICE AGREEMENT

EXT HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT

DEVELOP OPPORTUNITY

PROCESS PROSPECT MANAGEMENT

VERIFY CORPORATE CUSTOMER

HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT

HANDLE FAILED SELF SERVICE PRODUCT APPLICATION

EXT PREPARE TRANSFER OF OWNERSHIP AND TITLE

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

EXT HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT

HANDLE REQUEST FOR UNCOLLATERALISED CONSUMER LOAN

HANDLE REQUEST FOR CREDIT FACILITY

VERIFY RETAIL CUSTOMER

HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT

HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT

ASSESS CUSTOMER BEHAVIOUR MODEL PERFORMANCE

HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT

HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT CONSIDERING INTER-COMPANY LOAN AGREEMENTS

EXT HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT

HANDLE REQUEST FOR CONSUMER LOAN CHECKS AND OPTIONS

Core Business Object

CUSTOMER OFFER

Key Features

  • Obtain offer processing requirements for selected product
  • Confirm customer suitability/eligibility for product
  • Agree product features, fees and pricing with customer
  • Obtain documents/signatures and required disclosures
  • Arrange collateral and obtain underwriting authorizations
  • Perform any audit and compliance checks
  • Initiate product set-up


Customers can use this integration template to accelerate implementation.


Reviews

TypeREST API
OrganizationMuleSoft
Published by
MuleSoft Solutions
Published onNov 8, 2023
Asset overview

Asset versions for 11.0.x

Asset versions
VersionActions
11.0.0