FINS BIAN Servicing Order Process API

Examples of Use

A customer changes address and requests that all of their product and service arrangements are updated

Role Definition

The Servicing Order service domain handles the processing of a request that may impact multiple products and services and may involve processing cycles/steps and possibly have associated fees/charges. There can be several types of standard ‘servicing order’ defined for selection as appropriate. A servicing order can be initiated by a customer directly or may be requested on their behalf by an authorized third party service provider. If the request is made by a third party service provider on behalf of a customer the process can include a check that the associated permissions/mandates are in place

Related Business Scenarios

HANDLE BULK REQUEST FOR OPENING SALARY ACCOUNTS

EXT HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT

HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE

EXT HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT

EXT HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT

EXT HANDLE REQUEST FOR HIGH VOLUME VIRTUAL ACCOUNT OPENING

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

EXT RECORD CORE SEPA DIRECT DEBIT MANDATE AT CREDITOR BANK

HANDLE REQUEST TO BLOCK CARD

EXT HANDLE REQUEST TO ADD SIGNATORY TO CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR RENEWAL OF UNCOLLATERALISED CONSUMER LOAN

EXT HANDLE REQUEST TO OPEN VIRTUAL ACCOUNT

HANDLE REQUEST FOR EARLY PAYBACK OF CONSUMER MORTGAGE LOAN DUE TO SALE OF PROPERTY

PROCESS TOKEN UNLINK OR CANCELLATION BY TSP

EXT PROCESS B2B DIRECT DEBIT MANDATE NOTICE FROM CREDITOR BANK AT DEBTOR BANK

CREATE CUSTOMER REPORTS

EXT HANDLE REQUEST TO CHANGE CORPORATE CURRENT ACCOUNT OWNERSHIP

HANDLE REQUEST TO CHANGE SWEEP SEQUENCE

EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST TO CLOSE VIRTUAL ACCOUNT

EXT HANDLE REQUEST FOR HIGH VOLUME ACCOUNT OPENING

EXT HANDLE CUSTOMER RELATIONSHIPS CASE

EXT HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT

HANDLE REQUEST TO REPLACE CARD

HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR CASH WITHDRAWAL FROM SAVINGS ACCOUNT

EXT HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT

HANDLE REQUEST FOR BALANCE TRANSFER

EXT HANDLE BULK REQUEST FOR OPENING SALARY ACCOUNTS

EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS

HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER

EXT HANDLE REQUEST TO CHANGE VIRTUAL ACCOUNT OWNERSHIP

HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT

HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS

HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT

HANDLE REQUEST FOR CARD ACTIVATION

EXT HANDLE REQUEST TO MOVE OVERDRAFT LIMIT BETWEEN VIRTUAL ACCOUNTS

PROCESS BANK INTERNAL INSTRUCTION TO BLOCK CORPORATE CURRENT ACCOUNT

CUSTOMER RELATIONSHIP CASE INITIATION

EXT HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT

EXT HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK

HANDLE REQUEST TO ADD RELATED PARTY TO CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR EARLY PAYBACK OF CONSUMER MORTGAGE LOAN DUE TO SALE OF PROPERTY FOR BANK AS SERVICER

EXT HANDLE REQUEST FOR OVERDRAFT LIMIT ON VIRTUAL ACCOUNT

HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT

HANDLE REQUEST TO CLOSE RETAIL CURRENT ACCOUNT

EXT HANDLE REQUEST TO PRE-OPEN CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR MODIFICATION OF MERCHANDISING LOAN

HANDLE REQUEST TO CLOSE SAVINGS ACCOUNT

HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER

PROCESS TOKEN ACTIVATION BY TSP

HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT

HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO CANCEL CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

PROCESS MODIFICATION OF MERCHANDISING LOAN

EXT HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE

EXT HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT

HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK

HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES

HANDLE REQUEST FOR DIRECT DEBIT PAYMENTS

EXT HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CURRENT ACCOUNT

HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

EXT HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT

EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND OUTGOING CREDIT TRANSFER

HANDLE REQUEST FOR TOKEN ASSURANCE

PROCESS TOKEN SUSPENSION BY TSP

EXT HANDLE REQUEST TO CHANGE SWEEP SEQUENCE

Core Business Object

SERVICING ORDER

Key Features

• Support the selection of predefined servicing order
• Confirm the associated permissions/mandates are in place
• Orchestrate the work steps/tasks in the servicing order

• Track and report on servicing order activities

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Customers can use this integration template to accelerate implementation.