FINS BIAN Session Dialogue Process API
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Examples of Use
A customer dials into the contact center with a current account balance request. The customer identity is checked by the servicing representative (using a Party Profile Service Domain call). After the customer initial query has been addressed the dialogue is structured to attempt a sales pitch for an internal campaign that the customer has been pre-approved for as flagged in their Party Profile record
Role Definition
The customer contact dialogue handling capability can provide highly structured orchestration to streamline a customer interaction by consolidating and presenting customer related data in context. It can also use the session to gather additional customer intelligence. In a more advance implementation the customer interaction capabilities can be integrated into an automated self/service context in addition to the more conventional assisted service model. The structured customer dialogue can include tasks to check for other business activities that can be built into the exchange for example, delivering pending communications, sales/marketing attempts, capturing intelligence/triggers, updating relationship status/details, product fulfillment (such as synchronizing customer-side data). The facility can be designed to support multi-channel/multi-device deployments
Related Business Scenarios
EXT HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT
HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT
HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT
HANDLE REQUEST FOR OUTGOING FCY CREDIT TRANSFER VIA SWIFT
EXECUTE INTERACTIVE RETENTION CAMPAIGN
HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE
SET UP NEW CARD FOR CARD APPLICATION
EXT HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT
EXT HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT
EXT HANDLE REQUEST FOR HIGH VOLUME VIRTUAL ACCOUNT OPENING
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER
HANDLE REQUEST FOR NOTIONAL POOLING AGREEMENT
HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT
EXT RECORD CORE SEPA DIRECT DEBIT MANDATE AT CREDITOR BANK
EXT HANDLE REQUEST TO ADD SIGNATORY TO CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR ACCOUNT STATEMENT
EXT HANDLE REQUEST FOR RENEWAL OF UNCOLLATERALISED CONSUMER LOAN
EXT HANDLE REQUEST TO OPEN VIRTUAL ACCOUNT
HANDLE REQUEST FOR EARLY PAYBACK OF CONSUMER MORTGAGE LOAN DUE TO SALE OF PROPERTY
HANDLE MORTGAGE LOAN APPLICATION
HANDLE REQUEST FOR POWER OF ATTORNEY
EXT PROCESS B2B DIRECT DEBIT MANDATE NOTICE FROM CREDITOR BANK AT DEBTOR BANK
HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT
EXT HANDLE REQUEST TO CHANGE CORPORATE CURRENT ACCOUNT OWNERSHIP
HANDLE REQUEST TO CHANGE SWEEP SEQUENCE
EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT
HANDLE REQUEST TO OPEN SAVINGS ACCOUNT
EXT HANDLE REQUEST TO CLOSE VIRTUAL ACCOUNT
EXT HANDLE REQUEST FOR HIGH VOLUME ACCOUNT OPENING
EXT HANDLE CUSTOMER RELATIONSHIPS CASE
HANDLE CUSTOMER REQUEST FOR PAYMENT ORDER DURING ACTIVE MOBILE ACCESS SESSION
EXT HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT
PROCESS CONTACT SETUP AND START TPP SERVICING DIALOGUE
EXT HANDLE MERCHANDISING LOAN APPLICATION
HANDLE REQUEST FOR ISSUANCE OF COMMERCIAL PAPER
HANDLE REQUEST TO REPLACE CARD
HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR CASH WITHDRAWAL FROM SAVINGS ACCOUNT
EXT HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR PRODUCT SUPPORT
EXT HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT
HANDLE REQUEST FOR BALANCE TRANSFER
HANDLE REQUEST FOR CORPORATE LOAN
HANDLE REQUEST FOR INTERNAL CREDIT TRANSFER FROM SAVINGS ACCOUNT
EXT HANDLE BULK REQUEST FOR OPENING SALARY ACCOUNTS
EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS
CONDUCT CUSTOMER CENTRIC PRODUCT MANUFACTURING
HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER
PROCESS UPDATE OF TOKEN ATTRIBUTES BY TSP
PERFORM CUSTOMER PRODUCT MATCHING AND SELECTION
EXT HANDLE REQUEST TO CHANGE VIRTUAL ACCOUNT OWNERSHIP
HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT
HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS
HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT
HANDLE REQUEST FOR CARD ACTIVATION
HANDLE REQUEST FOR WINDFALL INVESTMENT
PERFORM CLOSING OF UNCOLLATERALISED CONSUMER LOAN
EXT HANDLE REQUEST TO MOVE OVERDRAFT LIMIT BETWEEN VIRTUAL ACCOUNTS
HANDLE REQUEST TO ESTABLISH CORPORATE PAYROLL SERVICE AGREEMENT
GET AVAILABLE CURRENT ACCOUNT BALANCE IN PREPARATION OF DEPOSIT INTO LOAN
EXT HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT
CUSTOMER RELATIONSHIP CASE INITIATION
EXT HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT
EXT HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK
HANDLE REQUEST TO ADD RELATED PARTY TO CORPORATE CURRENT ACCOUNT
PROCESS INTERNAL CUSTOMER UPGRADE
HANDLE REQUEST FOR OUTGOING CREDIT TRANSFER
HANDLE REQUEST FOR PRODUCT SELECTION
EXT HANDLE REQUEST FOR OVERDRAFT LIMIT ON VIRTUAL ACCOUNT
HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT
END MOBILE ACCESS SESSION AND UPDATE EVENT AND SERVICING AND CHANNEL HISTORY
HANDLE REQUEST TO CLOSE RETAIL CURRENT ACCOUNT
HANDLE REQUEST FOR INTERNAL CREDIT TRANSFER BETWEEN CORPORATE CURRENT ACCOUNTS
EXT HANDLE REQUEST TO PRE-OPEN CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST FOR MODIFICATION OF MERCHANDISING LOAN
EXECUTE CUSTOMER ONBOARDING API VERSION
HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT
HANDLE REQUEST TO CLOSE SAVINGS ACCOUNT
HANDLE FAILED SELF SERVICE PRODUCT APPLICATION
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER
CONDUCT RELATIONSHIP DEVELOPMENT PLANNING
HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER
HANDLE REQUEST FOR INTERNAL CREDIT TRANSFER REQUIRING SECOND LINE AUTHORISATION
HANDLE CARD CHARGEBACK AT ISSUER
EXT HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT
HANDLE REQUEST FOR CONSUMER LOAN FINANCIAL ANALYSIS REPORTS
HANDLE REQUEST FOR UNCOLLATERALISED CONSUMER LOAN
HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT
HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR CREDIT FACILITY
HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON RETAIL CURRENT ACCOUNT
HANDLE REQUEST TO GET CUSTOMER ACCOUNT BALANCE
AUTHORISE CARD USE BY ACQUIRER
HANDLE REQUEST TO CANCEL CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT
GET CUSTOMER REQUEST AND SHOW ACCOUNT BALANCE
CANCEL CREDIT TRANSFER STANDING ORDERS OF RETAIL CURRENT ACCOUNT TO BE CLOSED
EXT HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE
HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT
HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT
HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK
HANDLE REQUEST FOR PAYMENT AT CREDITOR BANK FOR EXTERNAL ACCOUNT
HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES
HANDLE REQUEST FOR DIRECT DEBIT PAYMENTS
HANDLE REQUEST FOR REFUND OF INTERNAL DIRECT DEBIT
EXT HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR REFUND OF INCOMING DIRECT DEBIT AT DEBTOR BANK
HANDLE REQUEST FOR INVESTMENT PLAN
HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT
HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT CONSIDERING INTER-COMPANY LOAN AGREEMENTS
HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CURRENT ACCOUNT
HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER
EXT HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT
EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND OUTGOING CREDIT TRANSFER
HANDLE REQUEST FOR WITHDRAWAL FROM CONSUMER LOAN
EXT HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT
HANDLE REQUEST FOR TOKEN ASSURANCE
INITIATE CUSTOMER RELATIONSHIP CASE
HANDLE REQUEST FOR OUTGOING CREDIT TRANSFER RELATED TO REQUEST TO PAY AT DEBTOR BANK
HANDLE REQUEST FOR CONSUMER LOAN CHECKS AND OPTIONS
EXT HANDLE REQUEST TO CHANGE SWEEP SEQUENCE
PROCESS NOTIFICATION TO REMOVE AMOUNT BLOCK
Core Business Object
Key Features
- Consolidate customer reference and product usage details
- Structure the dialogue based on identified topic – process customer queries
- Access context specific guidance/help text
- Orchestrate product/service access
- Initiate additional customer authentication when needed
- Initiate sales and relationship development actions when appropriate
Customers can use this integration template to accelerate implementation.