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MuleSoft Accelerator for Retail

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Mappings

Customer profile sync

Source-type mappings

The following table summarizes how representations of a customer or individual from each system will be mapped to CIM types:

Source System Source Type CIM Types Mapping Notes
B2C Commerce Customer Profile Individual
Customer
Contact Address
Contact Email
Contact Phone
One B2C customer profile will map to multiple CIM objects
B2B Commerce
Sales Cloud
Service Cloud
Person Account Individual
CustomerContact Address
Contact Email
Contact Phone
Person Account is represented as record type, mapping to Account and Contact
Account OrganizationCustomerContact Address
Contact Email
Contact Phone
Account is mapped separately from Contacts
Contact Individual
Contact Address
Contact Email
Contact Phone
Similar mappings as for Person Accounts but at the Individual level only
Marketing Cloud Subscriber Individual Requires a data extension
SAP Customer IndividualCustomer
Contact Address
Contact Email
Contact Phone

Target-type mappings

The following table summarizes how representations of a customer or individual from each system will be mapped from CIM types:

Target System CIM Type Target Types Mapping Notes
B2C Commerce Customer
Individual
Contact Address
Contact Email
Contact Phone
Customer Relevant fields only
MDM All Types Corresponding type 1:1 mappings; use join tables for relationships
B2B Commerce
Sales Cloud
Service Cloud
CustomerIndividual
Contact Address
Contact Email
Contact Phone
PersonAccount Relevant fields only
CustomerOrganization
Contact Address
Contact Email
Contact Phone
Account Address fields mapped directly
Individual
Contact Address
Contact Email
Contact Phone
Contact Similar mappings as for Person Accounts but at the Individual level only
Marketing Cloud Individual Subscriber Relevant fields only
SAP CustomerIndividual
Contact Address
Contact Email
Contact Phone
Customer Relevant fields only

Sales order sync

Source-type mapping

The following table summarizes how representations of a sales order from each system will be mapped to CIM types:

Source systemSource typeCIM TypesMapping notes
B2C CommerceOrderSalesOrder
SalesOrderProduct
Order line items added as sales order products
OFBizOrder
OrderLineItem
SalesOrder
SalesOrderProduct
TBD
SAPOrderSalesOrder
SalesOrderProduct
Order line items added as sales order products
SalesforceTBDSalesOrderTBD

Target-type mapping

The following table summarizes how representations of a sales order from each system will be mapped from CIM types:

Target systemCIM typeTarget TypesMapping notes
B2C CommerceSalesOrderOrderOrder status update only
OFBizSalesOrder
SalesOrderPRoduct
Order
OrderLineItems
Order status update only
SAPSalesOrder
SalesOrderProduct
Order
OrderLineItems
Relevant fields only
SalesforceSalesOrderTBDTBD

Product sync

Source-type mapping

The following table summarizes how representations of a product from each system will be mapped to CIM types:

Source SystemSource TypeCIM TypesMapping Notes
B2C CommerceProductProduct
ProductCategory
ProductCatalog
PriceBook
Relevant fields only
OFBizProductProduct
ProductCategory
ProductCatalog
PriceBook
Relevant fields only
SAP S/4HANAProductProduct
ProductCategory
ProductCatalog
PriceBook
Relevant fields only
SalesforceProduct
Pricebook
Product
ProductCategory
ProductCatalog
PriceBook
Relevant fields only
PIMProduct
ProductCategory
ProductCatalog
PriceBook
Product
ProductCategory
ProductCatalog
PriceBook
1:1 mappings; use join tables for relationships

Target-type mapping

The following table summarizes how representations of a product from each system will be mapped from CIM types:

Target SystemCIM TypeTarget TypesMapping Notes
B2C CommerceProduct
ProductCategory
ProductCatalog
PriceBook
ProductRelevant fields only
OFBizProduct
ProductCategory
ProductCatalog
PriceBook
Product
ProductCategory
ProductCatalog
PriceBook
Relevant fields only
SAP S/4HANAProduct
PriceBook
Product
PricingCondition
Relevant fields only
SalesforceProduct
ProductCategory
ProductCatalog
PriceBook
Product
PriceBook
Relevant fields only
PIMProduct
ProductCategory
ProductCatalog
PriceBook
ProductRelevant fields only

Reviews

TypeCustom
OrganizationMuleSoft
Published by
MuleSoft Solutions
Published onJan 25, 2022
Contact nameMuleSoft Solutions
Contact emailsolutions-questions@mulesoft.com
Asset overview

Asset versions for 2.4.x

Asset versions
VersionActions
2.4.0

Categories

Industry Vertical
RetailNo values left to add

Tags