About the template
BMC Helix iPaaS, powered by MuleSoft provides a prebuilt integration template that enables you to post Slack messages when an incident or an incident work note is created or updated in BMC Helix ITSM.
What this template does
The integration template provides the following capabilities:
• Create a Slack post when an incident is created or auto-updated in BMC Helix ITSM • Create a Slack post when an incident is updated in BMC Helix ITSM • Create a Slack post when the work note is created or updated in BMC Helix ITSM
What you need
• Access to project .jar file from BMCs Electronic Product Distribution (EPD) site • Access to the Slack account
• Access to create and update incidents in BMC Helix ITSM
How to set it up
Learn detailed steps about how to deploy the integration template project here. If you are new to Mule, download this software:
Importing a Template into Studio
In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your Anypoint Platform credentials, search for the template, and click Open.
Product versions supported
• BMC Helix ITSM - 19.11 and later
• Slack - 4.11.3