ITSM to Slack - Template icon

ITSM to Slack - Template

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Post BMC Helix ITSM incident and work note updates in Slack by using MuleSoft Anypoint platform.

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About the template

BMC Helix iPaaS, powered by MuleSoft provides a prebuilt integration template that enables you to post Slack messages when an incident or an incident work note is created or updated in BMC Helix ITSM.

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What this template does

The integration template provides the following capabilities:

• Create a Slack post when an incident is created or auto-updated in BMC Helix ITSM • Create a Slack post when an incident is updated in BMC Helix ITSM • Create a Slack post when the work note is created or updated in BMC Helix ITSM

What you need

• Access to project .jar file from BMCs Electronic Product Distribution (EPD) site • Access to the Slack account

• Access to create and update incidents in BMC Helix ITSM

How to set it up

Learn detailed steps about how to deploy the integration template project here. If you are new to Mule, download this software:

Download Anypoint Studio

Download Mule runtime

Importing a Template into Studio

In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your Anypoint Platform credentials, search for the template, and click Open.

Product versions supported

• BMC Helix ITSM - 19.11 and later

• Slack - 4.11.3


Reviews

TypeCustom
OrganizationMuleSoft
Published by
Mulesoft Partner
Published onSep 15, 2021
Asset overview

Asset versions for 1.0.x

Asset versions
VersionActions
1.0.0

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