Workday Worker to ServiceNow Service Request Broadcast

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As worker information is added or removed from Workday, you may need to create service requests in ServiceNow. This template lets you broadcast (one way sync) those changes to workers in Workday to service requests in ServiceNow in real time. The detection criteria, and fields to move are configurable. Additional systems can easily added to be notified of changes. Real time synchronization is achieved via rapid polling of Workday or you can slow down the interval to something near real time.


This template uses Mule batching and watermarking capabilities to ensure that only recent changes are captured and to efficiently process large amounts of records if you choose to slow down the polling interval.

Workday Requirement

Install Workday HCM - Human Resources module, which you can find on the Workday connector page.

License Agreement

This template is subject to the conditions of the MuleSoft License Agreement. Review the terms of the license before downloading and using this template. You can use this template for free with the Mule Enterprise Edition, CloudHub, or as a trial in Anypoint Studio.

Use Case

When a new employee is hired, create two service requests:

  1. Service request for setting up a desk.
  2. Service request for setting up a computer.

If in the department, make the request for building A, if the department is anything else set their seat to building B.

The data is processed as follows:

  1. Workday is polled in intervals for new modifications of employees.
  2. Employee data is processed to identify new hires.
  3. Service request for a computer is sent to ServiceNow.
  4. Service request for a desk is sent to ServiceNow.


There are no special considerations for this template.

ServiceNow Considerations

Here's what you need to know to get this template to work with ServiceNow.

As a Data Destination

There are no considerations with using ServiceNow as a data destination.

Workday Considerations

As a Data Source

There are no considerations with using Workday as a data origin.

Run it!

Simple steps to get this template running.

Run On Premises

In this section we help you run this template on your computer.

Download Anypoint Studio and the Mule Runtime

If you are new to Mule, download this software:

Note: Anypoint Studio requires JDK 8.

Import a Template into Studio

In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your Anypoint Platform credentials, search for the template, and click Open.

Run on Studio

After you import your template into Anypoint Studio, follow these steps to run it:

  1. Locate the properties file, in src/main/resources.
  2. Complete all the properties required per the examples in the "Properties to Configure" section.
  3. Right click the template project folder.
  4. Hover your mouse over Run as.
  5. Click Mule Application (configure).
  6. Inside the dialog, select Environment and set the variable mule.env to the value dev.
  7. Click Run.

Run on Mule Standalone

Update the properties in one of the property files, for example in, and run your app with a corresponding environment variable. In this example, use mule.env=prod.

Run on CloudHub

When creating your application in CloudHub, go to Runtime Manager > Manage Application > Properties to set the environment variables listed in "Properties to Configure" as well as the mule.env value.

Deploy a Template in CloudHub

In Studio, right click your project name in Package Explorer and select Anypoint Platform > Deploy on CloudHub.

Properties to Configure

To use this template, configure properties such as credentials, configurations, etc.) in the properties file or in CloudHub from Runtime Manager > Manage Application > Properties. The sections that follow list example values.

Application Configuration

  • scheduler.frequency 10000
  • scheduler.start.delay 500
  • watermark.default.expression 2018-08-27T10:08:00Z
WorkDay Connector Configuration for Company A
  • wday.username user1
  • wday.tenant mulesoft_pt1
  • wday.password ExamplePassword565
  • wday.endpoint
  • wday.department sales
ServiceNow Connector Configuration for Company B
  • snow.user snow_user1
  • snow.password ExamplePassword881
  • snow.endpoint
  • snow.version JAKARTA

  • snow.pc.assignedTo 1e826bf03710200044e0bfc8bcbe5d9c

  • snow.desk.assignedTo 1e826bf03710200044e0bfc8bcbe5d9c
  • snow.desk.model 5c7eb5092ba7a100c173448405da1563
  • snow.pc.model e212a942c0a80165008313c59764eea1
  • snow.locationA 30fffb993790200044e0bfc8bcbe5dcc
  • snow.locationB 8228cda2ac1d55eb7029baf443945c37

  • snow.pc.deliveryDays 5

  • snow.pc.price 3000

  • snow.desk.deliveryDays 3

  • snow.desk.price500

API Calls

There are no special considerations regarding API calls.

Customize It!

This brief guide provides a high level understanding of how this template is built and how you can change it according to your needs. As Mule applications are based on XML files, this page describes the XML files used with this template. More files are available such as test classes and Mule application files, but to keep it simple, we focus on these XML files:

  • config.xml
  • businessLogic.xml
  • endpoints.xml
  • errorHandling.xml


This file provides the configuration for connectors and configuration properties. Only change this file to make core changes to the connector processing logic. Otherwise, all parameters that can be modified should instead be in a properties file, which is the recommended place to make changes.


The business logic XML file creates or updates objects in the destination system for a represented use case. You can customize and extend the logic of this template in this XML file to more meet your needs.


This file contains the endpoints for triggering the template and for retrieving the objects that meet the defined criteria in a query. You can execute a batch job process with the query results.


This file handles how your integration reacts depending on the different exceptions. This file provides error handling that is referenced by the main flow in the business logic.


Published by
MuleSoft Organization
Published onNov 14, 2018
Asset overview

Asset versions for 2.1.x

Asset versions


UserWorkerNo values left to add
BroadcastNo values left to add
WorkdayServiceNowNo values left to add