Support

ARC's UAT (sandbox) environment is supported M-F 9 a.m. - 5 p.m. ET. The UAT environment is subject to temporary unavailability without prior notice.

API’s in ARC’s production environment are available 24x7 with the exception of associated maintenance windows. The API service may be unavailable if the product is unavailable. The statuses of ARC’s APIs are continuously monitored, and status notifications are posted on ARC’s Status Dashboard.

For details about the status of any of ARC’s tools and services, including APIs and the UAT environment, subscribe to ARC status alerts.

For API support, please contact ARC's Network Operations Center at 502-515-4773. ARC's Network Operations Center is always available, providing you with 24x7 support. If calling after normal business hours, please leave contact information - including an email address - for a contact at your organization that can be reached after hours.