Standard-Order-API

Order Automation

Order automation provides customers of Compucom with the option to order products and, in future releases, services using Restful API calls from the customer’s ITSM, procurement, or other type of automated business process platform. Once ordered, any status updates regarding the fulfillment of the order are provided back to the customer’s business process platform in the form of a structured JSON via multiple asynchronous Restful API call to a predefined endpoint on the customer’s platform.

The data flow for this process looks as follows:

Resources

/order

Description: The API used to create an order for product and/or services. This API is called one time for every order the customer wishes to place., along with a structured JSON payload containing specific information needed to fulfill and ship the order to its destination. The customer will be provided the credentials and tokens needed to call this API.

/orderUpdate

Description: The API each customer is expected to create at their endpoint which Compucom will call to provide status to the customer on any order in process. As noted, this call will include a structured JSON payload that contains specific information about the order and its status that the customer may use to present information the customer or trigger activities within the customer’s business process platform. It is expected the customer will provide Compucom with the credentials/tokens needed to post.