Stations Experience API
Data Publishing Guidelines
Firstly, we are excited that you are interested in publishing Network Rail’s live lift API data! This information has been proven to drive an increase in quality of data for passengers, particularly with accessibility needs.
It is critically important that when consuming and displaying this data to the public, the following protocol is complied with to make this data easy for passengers to understand, and to ensure consistency among providers of this information. Note: if data is displayed to internal organisations/not the public it is acceptable to deviate from this protocol, however we highly recommend web content accessibility guidelines are followed when displaying this data regardless of the intended user group.
This wording has been agreed with the National Rail Accessibility Panel and Rail Delivery Group.
Please visit https://accessmap.nationalrail.co.uk/ to view a compliant example of how this information is displayed to the public.
If you have suggestions for alternative ways this data could be displayed to improve customer experience, please contact SISJProgramme@raildeliverygroup.com.
Please note that at present, live data on escalators is very limited and multiple escalators will show that no live data is available. Network Rail is looking to address this in the future but advise that escalator data should be excluded from displaying any data to passengers at present.
API Information Display Protocol
- Please display the status for each lift using the following symbols and wording only:
Please ensure the following is noted when the information is also displayed along with live lift information:
- “To replan, please visit National Rail Enquiries (NRE) website or call the NRE contact centre service on 03457 48 49 50 to ensure that we enable your journey to continue."
- “Not all stations with lifts are currently reporting live information as new technology is in the process of being rolled out.”
An example of how the above can be displayed is on https://accessmap.nationalrail.co.uk/
Please ensure you only display the following information to the public – these criteria can all be filtered on the API to retrieve only data that meets these criteria:
- In Commission lifts (not escalators)
- Customer facing lifts (not escalators)
Example of data returned by API and what should be displayed to the public:
Transport for London Lifts
Note: some stations with lifts are not owned by Network Rail and therefore may not have live reporting of lifts. These include the following Transport for London (TfL) stations where you can direct users to TfL (or an alternative reliable source) for information on live availability rather than displaying this API information if no live data is available.
The stations listed below may have solely TfL lifts or may have a combination of TfL and Network Rail lifts. If there is a combination of lifts, live data may be available for the Network Rail owned lifts which can be displayed alongside a message to indicate that there are also TfL lifts.
The purpose of this is to ensure stations which have TfL lifts do not display ‘no lifts at this station’ solely because no API live status is being returned, this would be misleading to passengers.
Example:
“There are Transport for London operated lifts at this station, but currently, no live data is available.
Please check Transport for London webpages for lift status.”
(Refer to Figure 1)
Station Name with TfL Operated Lifts
Kings Cross St Pancras
Denmark Hill
Acton Main Line
Brockley
Bromley South
Brentwood
Burnham
Chadwell Heath
Caledonian Road & Barnsbury
Camden Road
Canonbury
Coulsdon South
Charlton
Carshalton
City Thameslink
Dalston Junction
Dartford
Deptford
Edmonton Green
Elstree & Borehamwood
Mitcham Eastfields
Forest Hill
Forest Gate
Gidea Park
Goodmayes
Gospel Oak
Hackney Central
Hackney Wick
Haggerston
Hanwell
Hayes & Harlington
Herne Hill
Hampstead Heath
Honor Oak Park
Hoxton
Harold Wood
Iver
Kensal Rise
Ilford
Langley
Manor Park
Maidenhead
Maryland
Orpington
Queens Road Peckham
Purley
Reading
Shenfield
Shoreditch High Street
Slough
Southall
St Mary Cray
South Tottenham
Seven Kings
Swanley
Taplow
Twyford
West Drayton
West Ealing
White Hart Lane
West Hampstead
West Hampstead Thameslink
Abbey Road
All Saints
Blackwall
Bow Church
Crossharbour
Custom House for ExCel
Deptford Bridge
Devons Road
East India
Gallions Reach
Heron Quays
Island Gardens
King George V
Langdon Park
Pontoon Dock
Poplar
Prince Regent
Pudding Mill Lane
Royal Albert
Royal Victoria
Stratford High Street
Stratford International
South Quay
Star Lane
Westferry
West India Quay
West Silvertown
Acton Town
Bromley-by-Bow
Bermondsey
Bond Street
Borough
Caledonian Road
Cockfosters
Debden
Earl's Court
Edgware
East Ham
Euston Square
Fulham Broadway
Finchley Central
Golders Green
Green Park
Hendon Central
Hillingdon
Hainault
Hounslow East
Hounslow West
Ickenham
Kilburn
Kingsbury
Morden
Mill Hill East
Newbury Park
North Greenwich
Oakwood
Osterley
Pinner
Southfields
Sudbury Hill
Southwark
Tottenham Court Road
Tower Hill
Wood Lane
Wimbledon Park
Wembley Park
Bank
Blackfriars
Blackhorse Road
Barking
Brixton
Canning Town
Canary Wharf
Clapham Junction
Cannon Street
Cutty Sark for Maritime Greenwich
Crystal Palace
East Croydon
Elephant & Castle
Finsbury Park
Greenford
Greenwich
Harrow-on-the-Hill
Heathrow Terminals 2 & 3
Highbury & Islington
Hammersmith
Harrow & Wealdstone
Heathrow Terminal 4
Heathrow Terminal 5
Imperial Wharf
London Bridge
London City Airport
Limehouse
Liverpool Street
New Cross Gate
Paddington
Richmond
Shadwell
Shepherd's Bush
Stratford
Tower Gateway
Tottenham Hale
Upminster
Victoria
Vauxhall
Waterloo
West Brompton
West Ham
Watford Junction
Willesden Junctions
Wimbledon
Wembley Central
Westminster
Woolwich Arsenal
Canada Water
Farringdon
Ealing Broadway
Amersham
Moorgate
Whitechapel
Nine Elms
Battersea Power Station
Woolwich
Abbey Wood
Barbican
Romford
Barking Riverside