Tangoe ServiceNow API

If the customer has populated the callback object on a case record using the Case API, the following payload will be sent when a Tangoe agent updates a relevant field on the case.

Sample callback payload:

{
   "close_code": "",
   "close_notes": "",
   "comments":[
    {
      "comment": "",
      "created_by": "",
      "created_on": "",
      "id": ""
    }
              ],
   "completion_date_time": "",
   "contact_email": "",
   "correlation_id": "",
   "created_on": "",
   "description": "",
   "id": "",
   "number": "",
   "priority": "",
   "resolved_at": "",
   "short_description": "",
   "state": "",
   "updated_on": "",
}