MuleSoft Accelerator for Retail
Use case 1a - Customer profile sync from B2C Commerce
Overview
This use case is an extension of use case 1. It records updates published from B2C Commerce via the sync cartridge into MDM and other downstream systems.
Before you begin
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The Accelerators setup guide provides general information on getting started with the accelerator components. This includes instructions on setting up your local workstation for configuring and deploying the applications. |
High-level architecture
Workflow
The use case is triggered when
- A customer profile is created or updated in B2C Commerce
- A customer profile is created in B2C Commerce during the order checkout process
A sync cartridge invokes the B2C Commerce Experience API with the customer profile data.
- The B2C Commerce Experience API converts the customer profile data to the CIM format and places it in a queue
The Customers Process API consumes the message from the queue and orchestrates the following by invoking the appropriate system APIs for each system:
- Create or update the customer profile in MDM with an associated master ID.
- Create or update the customer profile in Marketing Cloud with an external ID that links to the master ID in MDM.
- Create or update the customer profile in SAP ECC with an external ID that links to the master ID in MDM.
- Create or update the customer profile in Salesforce core (includes Sales Cloud, Service Cloud and B2B Commerce) with an external ID that links to the master ID in MDM.
- Update the customer profile in MDM with a list of external IDs that link the customer to their corresponding profiles in B2C Commerce, Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, B2B Commerce and SAP ECC
- Update B2C Commerce with the master ID from MDM if it was not part of the customer data from step 2
Sequence diagram
Systems involved
- B2C Commerce
- Marketing Cloud
- MDM
- SAP ECC
- Salesforce
Setup instructions
B2C Commerce configuration
Setup B2C Commerce with the sync cartridge to invoke the B2C Commerce Experience API when a customer profile is created or updated. The custom cartridge needs to be properly installed in the active site by a qualified B2C administrator or developer.
SAP Configuration
Follow the Custom BAPI setup instructions.
Salesforce configuration
Follow the setup instructions in the README file in the Salesforce Customers System API to create custom fields and enable Person Accounts.
Marketing Cloud configuration
Please see setup instructions in the README file in the Salesforce Marketing System API.
MDM configuration
Follow the setup instructions in the README file in the MDM System API.
Mule projects
Accelerator System APIs
- B2C Customers System API | API Specification | Implementation Template
- Salesforce Customers System API | API Specification | Implementation Template
- Salesforce Marketing System API | API Specification | Implementation Template
- MDM System API | API Specification | Implementation Template
- SAP ECC Customers System API | API Specification | Implementation Template
Accelerator Process APIs
- Customers Process API | API Specification | Implementation Template
Accelerator Experience APIs
- B2C Commerce Experience API | API Specification | Implementation Template
Custom components
- B2C Commerce Sync Cartridge | Source