Salesforce and SAP Product Bidirectional Sync

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Bidirectionally synchronize product data between Salesforce and SAP. Configure this template quickly by modifying the fields to be synchronized, how they map, and criteria on when to trigger the synchronization. This template is initiated via an IDoc message from SAP and polling on SFDC side (which can be easily switched to receive outbound messages to reduce API calls). This template leverages watermarking functionality to ensure that only the most recent items are synchronized and uses batch to effectively process many records at a time, if you choose not to process all the records one at a time.


License Agreement

This template is subject to the conditions of the MuleSoft License Agreement. Review the terms of the license before downloading and using this template. You can use this template for free with the Mule Enterprise Edition, CloudHub, or as a trial in Anypoint Studio.

Use Case

This template provides an online bidirectional synchronization of products or materials between Salesforce and SAP. Every time there is a new product or material or a change in an existing one in Salesforce or a SAP instance, the template fetches it and sends it as an IDoc to SAP or Salesforce respectively to update product and material there.

Requirements have been set not only to be used as examples, but also to establish a starting point to adapt the integration to your requirements.

This template leverages the Mule batch module. The batch job is divided in Process and On Complete stages.
The integration is triggered by polling one of Salesforce products or SAP materials. New or modified products and materials are passed to the batch process as input. In the batch, the material and product is fetched from SAP by material number or from Salesforce by its product code.
Afterwards every such product and material is sent to destination instance - to Salesforce with Upsert or to SAP in form of iDoc XML where it is asynchronously updated or created.


To make this template run, there are certain preconditions that must be considered. All of them deal with the preparations in SAP, that must be made for the template to run smoothly. Failing to do so can lead to unexpected behavior of the template.

Before continuing with the use of this template, see the SAP connector guide, that teaches you how to work with SAP and Anypoint Studio.


This template uses a few private Maven dependencies from MuleSoft to work. If you intend to run this template with Maven support, you need to add three extra dependencies for SAP to the pom.xml file.

SAP Considerations

Here's what you need to know to get this template to work with SAP.

As a Data Source

The SAP backend system is used as a source of data. The SAP connector is used to send and receive the data from the SAP backend. The connector can either use RFC calls of BAPI functions and/or IDoc messages for data exchange, and needs to be properly customized per the "Properties to Configure" section.

As a Data Destination

This template uses the custom BAPI function. To create, use these steps:

  1. Create structure ZMMST_ENH_MARA in transaction SE11 as per its definition in file structure_ZMMST_ENH_MARA.abap
  2. Create table type ZMMTTY_ENH_MARA in transaction SE11 as per its definition in file table_type_ZMMTTY_ENH_MARA.abap
  3. Create message class called ZMC_ENGTEMPLATES in transaction SE91 as per definition in file message_class_ZMC_ENGTEMPLATES.abap
  4. Create function module ZMMFM_MATERIAL_GETLIST in transaction SE37 as per source file ZMMFM_MATERIAL_GETLIST.abap

Referenced files are in src/main/resources directory.

Salesforce Considerations

As a Data Source

If the user who configured the template for the source system does not have at least read only permissions for the fields that are fetched, then an InvalidFieldFault API fault displays.

java.lang.RuntimeException: [InvalidFieldFault [ApiQueryFault 
[ApiFault  exceptionCode='INVALID_FIELD'
exceptionMessage='Account.Phone, Account.Rating, Account.RecordTypeId, 
ERROR at Row:1:Column:486
No such column 'RecordTypeId' on entity 'Account'. If you are 
attempting to use a custom field, be sure to append the '__c' 
after the custom field name. Reference your WSDL or the describe 
call for the appropriate names.'

As a Data Destination

There are no considerations with using Salesforce as a data destination.

Run it!

Simple steps to get this template running.

Running On Premises

In this section we help you run this template on your computer.

Where to Download Anypoint Studio and the Mule Runtime

If you are new to Mule, download this software:

Note: Anypoint Studio requires JDK 8.

Importing a Template into Studio

In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your Anypoint Platform credentials, search for the template, and click Open.

Running on Studio

After you import your template into Anypoint Studio, follow these steps to run it:

  1. Locate the properties file, in src/main/resources.
  2. Complete all the properties required per the examples in the "Properties to Configure" section.
  3. Right click the template project folder.
  4. Hover your mouse over Run as.
  5. Click Mule Application (configure).
  6. Inside the dialog, select Environment and set the variable mule.env to the value dev.
  7. Click Run. For this template to run in Anypoint Studio, you need to install SAP libraries. See Install SAP Libraries.

Running on Mule Standalone

Update the properties in one of the property files, for example in, and run your app with a corresponding environment variable. In this example, use mule.env=prod.

Running on CloudHub

When creating your application in CloudHub, go to Runtime Manager > Manage Application > Properties to set the environment variables listed in "Properties to Configure" as well as the mule.env value.

Deploying a Template in CloudHub

In Studio, right click your project name in Package Explorer and select Anypoint Platform > Deploy on CloudHub.

Properties to Configure

To use this template, configure properties such as credentials, configurations, etc.) in the properties file or in CloudHub from Runtime Manager > Manage Application > Properties. The sections that follow list example values.

Application Configuration

Common Configuration

  • scheduler.frequency 10000
  • scheduler.startDelay 5000
  • watermark.default.expression 2019-09-11T12:30:00.000Z
  • page.size 100

SalesForce Connector Configuration

  • sfdc.username bob.dylan@sfdc
  • sfdc.password DylanPassword123
  • sfdc.securityToken avsfwCUl7apQs56Xq2AKi3X
  • 005n0000000T3QpAAK

    Note: To find out the correct value, refer to the example project Salesforce Data Retrieval in Anypoint Exchange.

SAP Connector Configuration

  • sap.jco.ashost
  • sap.jco.user SAP_USER
  • sap.jco.passwd SAP_PASS
  • sap.jco.sysnr 14
  • sap.jco.client 800
  • sap.jco.lang EN

SAP Material Properties Configuration

  • sap.material.type ZHTI
  • sap.material.industrySector T
  • sap.material.baseUnitOfMeasurement KGS

API Calls

Salesforce imposes limits on the number of API calls that can be made. Therefore calculating this amount may be an important factor to consider. The template calls to the API can be calculated using the formula:

  • 1 + X + X / ${page.size} -- Where X is the number of products and materials to synchronize on each run.
  • Divide by ${page.size} because, by default, products and materials are gathered in groups of ${page.size} for each Upsert API call in the commit step. Also consider that these calls are executed repeatedly every polling cycle.

For instance if 10 records are fetched from an origin instance, then 12 API calls are made (1 + 10 + 1).

Customize It!

This brief guide provides a high level understanding of how this template is built and how you can change it according to your needs. As Mule applications are based on XML files, this page describes the XML files used with this template. More files are available such as test classes and Mule application files, but to keep it simple, we focus on these XML files:

  • config.xml
  • businessLogic.xml
  • endpoints.xml
  • errorHandling.xml


This file provides the configuration for connectors and configuration properties. Only change this file to make core changes to the connector processing logic. Otherwise, all parameters that can be modified should instead be in a properties file, which is the recommended place to make changes.


The business logic XML file creates or updates objects in the destination system for a represented use case. You can customize and extend the logic of this template in this XML file to more meet your needs.


This file contains the endpoints for triggering the template and for retrieving the objects that meet the defined criteria in a query. You can execute a batch job process with the query results.


This file handles how your integration reacts depending on the different exceptions. This file provides error handling that is referenced by the main flow in the business logic.


Salesforce and SAP Product Bidirectional Sync doesn't have any reviews yet
Created byMuleSoft Organization
Published onJul 16, 2019
Asset overview

Asset versions for 2.1.x

VersionRuntime versionActions


Industry Vertical
ManufacturingNo values left to add
ProductNo values left to add
Bi-Directional SyncNo values left to add
SalesforceSAPNo values left to add