Workday Worker to ServiceNow Service Request Migration

(0 reviews)


Moves a large set of workers from Workday to ServiceNow where they are created as Service Requests. You can trigger this manually or programmatically with an HTTP call. This means that you can leverage this integration anytime you need a Service Request for a batch of users in ServiceNow. This can be useful in situations where you are changing infrastructure, office space, dealing with an acquisition, etc. This template uses batch to efficiently process many records at a time.

Workday Requirement

Install Workday HCM - Human Resources module that you can find on the Workday connector page.


License Agreement

This template is subject to the conditions of the MuleSoft License Agreement. Review the terms of the license before downloading and using this template. You can use this template for free with the Mule Enterprise Edition, CloudHub, or as a trial in Anypoint Studio.

Use Case

As a Workday admin I want to create two service requests in ServiceNow for every new unique worker from Workday:

  1. Service request for setting up a desk.
  2. Service request for setting up a computer.

As implemented, this template leverages the Mule batch module.
The batch job is divided into Input, Process and On Complete stages.
During the Input stage the template queries Workday for all the existing active workers that match the filtering criteria. The criteria is based on manipulations starting from the given date.
The Process stage creates new service request assigned to the concrete item - desk or computer in Service Now for each worker.
Finally, during the On Complete stage the template displays output statistics data in the console and sends a notification email with the result of the batch execution.


There are a couple of things you should take into account before running this template:

  1. Workday email uniqueness: The email can be repeated for two or more accounts (or missing). Therefore Workday accounts with duplicate emails or without email are removed from processing in the Input stage.
  2. Workday termination status: A worker in Workday can be terminated. If a worker is terminated, the worker is removed from processing in the Input stage.

ServiceNow Considerations

Here's what you need to know to get this template to work with ServiceNow.

As a Data Destination

There are no considerations with using ServiceNow as a data destination.

Workday Considerations

As a Data Source

There are no considerations with using Workday as a data origin.

Run it!

Simple steps to get this template running.

In any of the ways you would like to run this template this is an example of the output you'll see after browse toting the HTTP endpoint:

    "Message": "Batch Process initiated",
    "ID": "0ddb8240-ac54-11e8-b0d1-2ac63fa6f77a",
    "RecordCount": 3,
    "StartExecutionOn": "2018-08-30T14:56:04Z"

Run On Premises

In this section we help you run this template on your computer.

Where to Download Anypoint Studio and the Mule Runtime

If you are new to Mule, download this software:

Note: Anypoint Studio requires JDK 8.

Import a Template into Studio

In Studio, click the Exchange X icon in the upper left of the taskbar, log in with your Anypoint Platform credentials, search for the template, and click Open.

Run on Studio

After you import your template into Anypoint Studio, follow these steps to run it:

  1. Locate the properties file, in src/main/resources.
  2. Complete all the properties required per the examples in the "Properties to Configure" section.
  3. Right click the template project folder.
  4. Hover your mouse over Run as.
  5. Click Mule Application (configure).
  6. Inside the dialog, select Environment and set the variable mule.env to the value dev.
  7. Click Run.

Run on Mule Standalone

Update the properties in one of the property files, for example in, and run your app with a corresponding environment variable. In this example, use mule.env=prod.

Complete all properties in one of the property files, for example in and run your app with the corresponding environment variable to use it. To follow the example, use mule.env=prod.

After this, to trigger the use case, browse to the local HTTP connector with the port you configured in your file. If this is, for instance, 9090 then browse to: http://localhost:9090/migrate and this outputs a summary report and sends it in the email.

Run on CloudHub

When creating your application in CloudHub, go to Runtime Manager > Manage Application > Properties to set the environment variables listed in "Properties to Configure" as well as the mule.env value.

While creating your application on CloudHub (or you can do it later as a next step), you need to go to Deployment > Advanced to set all environment variables detailed in "Properties to Configure: as well as the mule.env.
Once your app is all set up and started, supposing you choose wdayworkermigration as domain name to trigger the use case, you just need to browse to and report is sent to the email configured.

Deploy a Template in CloudHub

In Studio, right click your project name in Package Explorer and select Anypoint Platform > Deploy on CloudHub.

Properties to Configure

To use this template, configure properties such as credentials, configurations, etc.) in the properties file or in CloudHub from Runtime Manager > Manage Application > Properties. The sections that follow list example values.

Application Configuration

  • http.port 9090
  • page.size 10
  • migration.startDate "2019-09-03T09:10:00.000+0200"
Workday Connector Configuration
  • wday.username admin@workday
  • wday.password secret
  • wday.tenant tenant
  • wday.hostname
ServiceNow Connector
  • snow.user snow_user1
  • snow.password ExamplePassword881
  • snow.endpoint
ServiceNow Items Configuration
  • snow.pc.assignedTo sysId_of_the_ServiceNow_User
  • snow.pc.model sysId_of_the_ServiceNow_Item1
  • snow.pc.deliveryDays 5
  • snow.pc.price 3000

  • snow.desk.assignedTo sysId_of_the_ServiceNow_User

  • snow.desk.model sysId_of_the_ServiceNow_Item2
  • snow.desk.deliveryDays 3
  • snow.desk.price 500

  • snow.location sysId_of_the_ServiceNow_Location

SMTP Services Configuration
  • smtp.port 465
  • smtp.user
  • smtp.password secret
Email Details
  • mail.from
  • mail.subject Workers Migration Report

API Calls

There are no special considerations regarding API calls.

Customize It!

This brief guide provides a high level understanding of how this template is built and how you can change it according to your needs. As Mule applications are based on XML files, this page describes the XML files used with this template. More files are available such as test classes and Mule application files, but to keep it simple, we focus on these XML files:

  • config.xml
  • businessLogic.xml
  • endpoints.xml
  • errorHandling.xml


This file provides the configuration for connectors and configuration properties. Only change this file to make core changes to the connector processing logic. Otherwise, all parameters that can be modified should instead be in a properties file, which is the recommended place to make changes.


The functional aspect of this template is implemented in this XML file, directed by a flow responsible for executing the logic. For the purpose of this template, the mainFlow just executes a batch job. which handles all its logic.


This file provides the inbound and outbound sides of your integration app.
This template has only an HTTP Listener as the way to trigger the use case.

HTTP Inbound Endpoint - Start Report Generation

  • ${http.port} is set as a property to be defined either on a property file or in CloudHub environment variables.
  • The path configured by default is migrate and you are free to change it for the one you prefer.
  • The host name for all endpoints in your CloudHub configuration should be defined as localhost. CloudHub routes requests from your application domain URL to the endpoint.
  • The endpoint is configured as a request-response since as a result of calling it, the response is the total of workers migrated and filtered by the criteria specified.


This file handles how your integration reacts depending on the different exceptions. This file provides error handling that is referenced by the main flow in the business logic.


Published by
MuleSoft Organization
Published onNov 14, 2018
Asset overview

Asset versions for 2.1.x

Asset versions


UserWorkerNo values left to add
MigrationNo values left to add
WorkdayServiceNowNo values left to add