/{businessId}/troubleTicket
[GET]
This method is to list the trouble ticket details.
https://nonprod.cwp.esb.cloud.lla.com/dev/sfdc-ux-cwp/sfdc-ux/v1/{businessId}/troubleTicket
url Param
| name | type | description | required |
|---|
| businessId | string | 2 letter ISO 3166 country code (TT, BS, JM) identifying the business unit. | Y |
| name | type | description | required |
|---|
| client_id | string | The client_id identifying the channel. Minimum characters: 5 | Y |
| client_secret | string | Password associated with the client_id. Minimum characters: 5 | Y |
| X-Correlation-ID | string | Identifier that correlates HTTP request between a client and server. Any identification model (UUDI, checksum, etc.) can be used, as long as it is a unique value to differentiate a transaction. Note - Mule default behavior creates a sample x-correlation-id field if value is not passed from client, API will use this value in case value is not passed in API request | N |
| lob | string | The Line of Business Identifier currently available are: PREPAID, POSTPAID,FIXED | Y |
Query Param
| name | type | description | required |
|---|
| fields | string | Comma-separated properties to be provided in response. (NOTE: this parameter are used wrong to identify the accoundId value. Should be relatedParty.id) | Y |
Sample Response
[
{
"id": "J07247L",
"creationDate": "2025-12-09T17:25:20:000",
"expectedResolutionDate": "2025-12-12T09:55:29:000",
"resolutionDate": "2025-12-12T09:55:29:000",
"priority": "0",
"ticketType": "13-Intermitencia",
"description": "No Especificado-PAY TV-No Especificado",
"name": "No Especificado-PAY TV-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "M GONZALEZ",
"date": "2025-12-12T09:54:42:000",
"text": "63901509 NUMERO LOCALIZADO AL SR ANIBAL EL CUAL CO",
"@type": "note"
},
{
"author": "J VERGARA",
"date": "2025-12-11T14:11:31:000",
"text": "68773953,ANIBAL RIVERA BATISTA///// aun sigue sin",
"@type": "note"
},
{
"author": "J VERGARA",
"date": "2025-12-11T13:34:44:000",
"text": "68773953,ANIBAL RIVERA BATISTA// SIGUE SIN SER LOC",
"@type": "note"
},
{
"author": "J VERGARA",
"date": "2025-12-11T12:11:23:000",
"text": "68773953,ANIBAL RIVERA BATISTA// NO SE LOCALIZA",
"@type": "note"
},
{
"author": "K SAAVEDRA",
"date": "2025-12-10T16:47:30:000",
"text": "-CASO SE DVEUELVE- Se valida modem del cliente 183",
"@type": "note"
},
{
"author": "K SAAVEDRA",
"date": "2025-12-10T16:43:27:000",
"text": "41.8 20.9 42.8 - 42.898: 13.6 42.1 - OFDM: 18.6 43",
"@type": "note"
},
{
"author": "K SAAVEDRA",
"date": "2025-12-10T16:41:36:000",
"text": "-CASO ATENDIDO POR PE- Reporte : J07247LNodo : ED-",
"@type": "note"
},
{
"author": "J DIAZ",
"date": "2025-12-10T15:27:08:000",
"text": "Tecnico en sitio indica que hay lluvia en el area",
"@type": "note"
},
{
"author": "J DIAZ",
"date": "2025-12-10T15:02:11:000",
"text": "Tecnico asignado Carloas alvarado",
"@type": "note"
},
{
"author": "J DIAZ",
"date": "2025-12-10T12:29:42:000",
"text": "Se escala al supv para su atencion",
"@type": "note"
},
{
"author": "E CUEVAS",
"date": "2025-12-10T11:48:11:000",
"text": "Plantilla para escalar a P.E - HFC\tSe escala a Pla",
"@type": "note"
},
{
"author": "E CUEVAS",
"date": "2025-12-10T11:48:01:000",
"text": " -2.3 // 46.0 // 297.000-7.0// 44.5 // 297.000",
"@type": "note"
},
{
"author": "E CUEVAS",
"date": "2025-12-10T11:47:47:000",
"text": "TĆ©cnico - Rafael Francois Contratista:\tMegacables",
"@type": "note"
},
{
"author": "Y YAP",
"date": "2025-12-10T10:47:50:000",
"text": "Modem: 1835D11FCC13//Nodo: ED-016-01 //Portadoras:",
"@type": "note"
},
{
"author": "A VERGARA",
"date": "2025-12-09T19:41:17:000",
"text": "ATENDERA RAFAEL FRANCOIS\tMEGACABLES",
"@type": "note"
},
{
"author": "D ROVIRA",
"date": "2025-12-09T18:33:58:000",
"text": "visita tƩcnica miƩrcoles 10, contacto: 63901509,",
"@type": "note"
},
{
"author": "D ROVIRA",
"date": "2025-12-09T18:26:01:000",
"text": "USSNR 41.7 USPWR 48.5 DSPWR -5.7 DSSNR 37.6\"Upti",
"@type": "note"
},
{
"author": "A ROBLES",
"date": "2025-12-09T17:36:38:000",
"text": "Cliente se comunica realizando seguimiento del rep",
"@type": "note"
},
{
"author": "A SALAZAR",
"date": "2025-12-09T17:27:12:000",
"text": "En medio de la transferencia a N3, se finaliza lla",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "CCOP",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "G19255H",
"creationDate": "2022-08-21T18:44:00:000",
"expectedResolutionDate": "2022-08-22T21:04:27:000",
"resolutionDate": "2022-08-22T21:04:27:000",
"priority": "5",
"ticketType": "40-GP PERDIDA DE PAQUETES",
"description": "NO USAR-CABLE MODEM-No Especificado",
"name": "NO USAR-CABLE MODEM-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "T ZEMANATE",
"date": "2022-08-22T21:04:22:000",
"text": "INC000000195213 CERRADA PI, Cliente contactado po",
"@type": "note"
},
{
"author": "T SILVA",
"date": "2022-08-21T18:45:55:000",
"text": "CONSULTA: cliente indica que no navega.\n*MAC:1835.",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "MHFC",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "G13409L",
"creationDate": "2022-12-17T04:53:00:000",
"expectedResolutionDate": "2022-12-17T17:27:01:000",
"resolutionDate": "2022-12-17T17:27:01:000",
"priority": "3",
"ticketType": "43-GP NO ENCIENDE",
"description": "NO USAR-CABLE MODEM-No Especificado",
"name": "NO USAR-CABLE MODEM-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "S SGO_AUTO",
"date": "2022-12-17T17:28:46:000",
"text": "DescripciĆ³n de lo realizado: se cambio moden Moti",
"@type": "note"
},
{
"author": "S SGO_AUTO",
"date": "2022-12-17T17:28:28:000",
"text": "DescripciĆ³n de lo realizado: se cambio moden Moti",
"@type": "note"
},
{
"author": "S SGO_AUTO",
"date": "2022-12-17T17:28:09:000",
"text": "DescripciĆ³n de lo realizado: se cambio moden Moti",
"@type": "note"
},
{
"author": "S SGO_AUTO",
"date": "2022-12-17T17:27:50:000",
"text": "DescripciĆ³n de lo realizado: se cambio moden Moti",
"@type": "note"
},
{
"author": "T SAMANIEGO",
"date": "2022-12-17T17:26:49:000",
"text": "*-*-*-Cierre Reporte Reparado*-*-*-* 1.Nombre Pers",
"@type": "note"
},
{
"author": "T SAMANIEGO",
"date": "2022-12-17T17:26:10:000",
"text": "ASSIA: AP Id 50:A5:DC:38:0F:21Model COMMSCOPE TG24",
"@type": "note"
},
{
"author": "T SAMANIEGO",
"date": "2022-12-17T17:23:58:000",
"text": "SPINDB: MAC 50A5DC380F21 || 24x3 Operational 3.0",
"@type": "note"
},
{
"author": "Y RODRIGUEZ",
"date": "2022-12-17T16:55:37:000",
"text": "en espera que sincronice el modem",
"@type": "note"
},
{
"author": "Y RODRIGUEZ",
"date": "2022-12-17T16:42:23:000",
"text": "Arturo Jimenez Alpha telecom - Ssle : 1835d11fcc",
"@type": "note"
},
{
"author": "T Bedoya",
"date": "2022-12-17T14:28:10:000",
"text": "Cliente hace seguimiento a su reporte",
"@type": "note"
},
{
"author": "A PEREZ",
"date": "2022-12-17T11:40:54:000",
"text": "ARTURO JIMENEZ ALPHATELECOM",
"@type": "note"
},
{
"author": "T MORENO",
"date": "2022-12-17T05:00:52:000",
"text": "CITA 17/12/2022 HORA PMDIRECCION: LA LOCERIA EDIFI",
"@type": "note"
},
{
"author": "T MORENO",
"date": "2022-12-17T05:00:42:000",
"text": "PROBLEMA: cliente indica que modem no enciende se",
"@type": "note"
},
{
"author": "T MORENO",
"date": "2022-12-17T04:56:16:000",
"text": "Estado Inicial: offline Estado Final: offline ?MAC",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "COMC",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "G10069K",
"creationDate": "2022-11-15T14:55:00:000",
"expectedResolutionDate": "2022-11-15T18:15:02:000",
"resolutionDate": "2022-11-15T18:15:02:000",
"priority": "5",
"ticketType": "40-GP PERDIDA DE PAQUETES",
"description": "No Especificado-PAY TV-No Especificado",
"name": "No Especificado-PAY TV-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "L SALAZAR",
"date": "2022-11-15T18:14:53:000",
"text": "MAC: 1835.d11f.cc13\tCMTS: ED-E6000-1\tNODE: 8-SC",
"@type": "note"
},
{
"author": "T YANEZ",
"date": "2022-11-15T15:01:37:000",
"text": "Quien llama: Anibal\nNombre Titular:ANIBAL RIVERA B",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "DAPPE",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "D06369A",
"creationDate": "2019-01-13T08:13:00:000",
"expectedResolutionDate": "2019-01-13T08:14:50:000",
"resolutionDate": "2019-01-13T08:14:50:000",
"priority": "0",
"ticketType": "40-GP PERDIDA DE PAQUETES",
"description": "NO USAR-CABLE MODEM-No Especificado",
"name": "NO USAR-CABLE MODEM-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "R MELA",
"date": "2019-01-13T08:14:41:000",
"text": "se carga velocidad correcta, se reopara iop, se re",
"@type": "note"
},
{
"author": "R MELA",
"date": "2019-01-13T08:14:34:000",
"text": "Estado Inicial: Operational\nEstado Final: Operati",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "CALLC",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "A09055G",
"creationDate": "2016-07-28T09:45:00:000",
"expectedResolutionDate": "2016-07-29T14:14:56:000",
"resolutionDate": "2016-07-29T14:14:56:000",
"priority": "0",
"ticketType": "82-Para usar",
"description": "No Especificado-PAY TV-No Especificado",
"name": "No Especificado-PAY TV-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "L OVALLE",
"date": "2016-07-29T14:14:25:000",
"text": "niveles: USSNR 35.5/ USPwr 52.0/ DSPwr 9.8/ DSSNR",
"@type": "note"
},
{
"author": "L OVALLE",
"date": "2016-07-29T12:39:39:000",
"text": "se realiza conferencia entre tecnico e hija del ct",
"@type": "note"
},
{
"author": "G PINZON",
"date": "2016-07-28T17:19:15:000",
"text": "SE CONTACTA AL 2604140- 63451512 JOVEN RIVERA ANUE",
"@type": "note"
},
{
"author": "A CASERE",
"date": "2016-07-28T11:24:20:000",
"text": "no dispone de equipo para conexion directa por el",
"@type": "note"
},
{
"author": "A CASERE",
"date": "2016-07-28T11:15:29:000",
"text": "srta. Rivera indica que la que mantiene inconvenie",
"@type": "note"
},
{
"author": "E MORALES",
"date": "2016-07-28T10:07:48:000",
"text": "se le reconfigura red nuevamente cliente indica qu",
"@type": "note"
},
{
"author": "E MORALES",
"date": "2016-07-28T10:04:45:000",
"text": "se verifica las conexiones,Ok, se desconecta y con",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "COMC",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "A08503G",
"creationDate": "2016-07-26T15:45:00:000",
"expectedResolutionDate": "2016-07-26T15:49:14:000",
"resolutionDate": "2016-07-26T15:49:14:000",
"priority": "0",
"ticketType": "41-GP NO NAVEGA",
"description": "NO USAR-CABLE MODEM-No Especificado",
"name": "NO USAR-CABLE MODEM-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "E MORALES",
"date": "2016-07-26T15:49:02:000",
"text": "se verifica, el servicio de internet, se realizan",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "CALLC",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "A08250G",
"creationDate": "2016-07-25T18:18:00:000",
"expectedResolutionDate": "2016-07-25T19:38:10:000",
"resolutionDate": "2016-07-25T19:38:10:000",
"priority": "0",
"ticketType": "82-Para usar",
"description": "NO USAR-CABLE MODEM-No Especificado",
"name": "NO USAR-CABLE MODEM-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "I VEGA CORONADO",
"date": "2016-07-25T19:34:47:000",
"text": "Se verifica, State: operacional, CPE c025.671b.1cb",
"@type": "note"
},
{
"author": "J CORTEZ",
"date": "2016-07-25T18:22:47:000",
"text": "//State:Operational \n//MAC:C83FB4565357\n//Bridgegr",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "CALLC",
"name": "Department"
}
],
"@type": "TroubleTicket"
},
{
"id": "J12243C",
"creationDate": "2025-03-13T07:13:00:000",
"expectedResolutionDate": "2025-03-13T07:14:12:000",
"resolutionDate": "2025-03-13T07:14:12:000",
"priority": "4",
"ticketType": "29-Degr. De Imagen",
"description": "No Especificado-PAY TV-No Especificado",
"name": "No Especificado-PAY TV-No Especificado",
"status": "C-Reparada",
"note": [
{
"author": "K MARIN",
"date": "2025-03-13T07:14:06:000",
"text": "Cliente indica que una de sus cajillas estĆ” cargan",
"@type": "note"
}
],
"relatedParty": [
{
"id": "0",
"name": "ANIBAL RIVERA BATISTA"
},
{
"id": "CALLC",
"name": "Department"
}
],
"@type": "TroubleTicket"
}
]