RXC Experience API
Support
API Owner
Operation Owner
API Data Owner
API Architect
Release Notes
| Version | Status | Release Date | End of Life Date |
|---|---|---|---|
| v1.0 | Latest Version | 07-03-2025 | NA |
When an API version is to be deprecated, advance notice is given at least one year before support ends. Consuming Apps are advised to check back regularly for new API versions and deprecation schedule.
SLA Tiers
| Name | Limits |
|---|---|
| Gold | 1000 request per minute |
Production Support window:
9 x 5 , 8 AM to 5 PM CET, Service Level - Silver / Business Critical
How do I request for more information?
Contact API Owner/ API Architect.
How do I request for new features?
- Email to gis-it.mulesoft-support@roche.com with Subject: "pharma-cmg-verato-sys New Feature Request"
How do I report bugs?
Support Window : 24 X 5 (M-F)
**Support Email ID : gis-it.mulesoft-support@roche.com
Service Now Details :
SNOW Group - GIS MuleSoft Support Team
Support Services - GIS API Delivery and Support
Service Offering -GIS API Delivery Service
Service Level :
Service / SLA Level – Silver
Support Team Members:
* (Lead)
* (Support Member)
How do I request access?
- On the top right corner, select a particular instance (ex: dev, test, stage, prod) to which access is required.
- Connect to API Data Owner and be prepare to provide the following information.
- Client Certificate Serial No
- Client Certificate Issuer Name