MuleSoft Accelerator for Financial Services

Build a C360 of your insurance customer by leveraging the power of hyperautomation to programmatically retrieve data from your AMS platform and load it into your CRM platform.

Insurance brokerage firms consistently struggle with the ability to communicate with their AMS platforms. AMS is a non-standardized offering, with no modern way to access its data via APIs or other traditional integration methods. Without integration, manual data entry and report generation is required to view AMS data, which reduces visibility into a brokerage’s customers and negatively impacts control of their data. This use case leverages MuleSoft’s hyperautomation product suite to drive efficiency by eliminating double data entry into AMS and CRM systems, grows productivity by providing real-time visibility into data, increases revenue by enabling enhanced cross-sell and upsell opportunities and improves speed-to-market by reducing the time required for data migration.

Overview

• Description
• Glossary
• Solution overview
• Assumptions and constraints
• High-level architecture
• Processing views
• Systems involved

See also

• Downloadable assets

Description

This use case leverages an AMS platform, MuleSoft’s RPA product and Financial Services Cloud as the system of engagement. An RPA bot, APIs and templates accelerate time to value. An RPA bot can be used to retrieve data from any AMS platform. For example, the RPA simulates logging in to the AMS system, retrieving the necessary policy details and then can send that to an SFTP location or data store. The APIs and templates can be used for other channels, like mobile applications or a non-Salesforce CRM platform.

Glossary

Solution overview

Insurance brokers need the ability to have full visibility into their customers and their associated insurance policies. This solution delivers an expanded view of the customer in the CRM platform, enabling the C360 view.

MuleSoft’s Robotic Process Automation product (RPA) enables the end-to-end automation of business and IT processes that would have normally required manual intervention from a person. This drives efficiency, increases productivity and improves speed to market. RPA enables the automated retrieval of data from any AMS platform and loads that data into either a PDF or CSV file, which enables easy consumption by Anypoint APIs. These APIs will consume the data from the RPA generated file and load this data into the CRM system.

CRM platforms provide the complete customer view, so that brokerages can provide excellent service and support to their customers. Salesforce’s Financial Services Cloud (FSC) is leveraged in this solution as the CRM platform to provide the C360 view for customers, which includes specific fields to support insurance brokers.

Assumptions and constraints

• AMS for this solution is a genericized AMS platform. Customers will create an RPA bot specific to their AMS platform.

Before you begin

The Getting Started with MuleSoft Accelerators guide provides general information on getting started with the accelerator components. This includes instructions on setting up your local workstation for configuring and deploying the applications.

Functional diagram

Goals

• Provide a solution that connects an AMS to FSC, targeted to insurance brokerage firms
• Provide a solution that programmatically retrieves data from an AMS platform
• Sync insurance policy details to FSC from AMS

Use case considerations

• Must support syncing data from AMS to FSC
• AMS will represent the system of record for insurance policy data
• Must generate a file that contains desired AMS data

Technical considerations

• The following applications will be leveraged for this solution: FSC, AMS, RPA.

High-level architecture

This section provides more detailed processing sequence diagrams for unlocking AMS.

Processing views

The diagrams below illustrate the processing sequences for the integrations and data synchronization activities included in this release.

Get policy information from AMS

This activity diagram describes the process of extracting policy data from an AMS system and sends it to SFTP location.

Identify changed records

This activity diagram describes the process of identifying changed records from the last run.

Load data into Salesforce FSC

This activity diagram describes the process of loading AMS data into salesforce.

Check status of the job and send notification

This activity diagram describes the process of getting the job Id and its status in FSC.

Systems involved

• RPA
• Salesforce Financial Services Cloud
• Secure File Transfer
• Slack

Automation Services

MuleSoft’s RPA offering provides automation capabilities, making it much easier to retrieve data from an AMS. Below is a diagram to illustrate how RPA can automate the retrieval of key insurance account and policy data from an AMS to a CRM platform.

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Downloadable assets

FINS Integration Template

• AMS Salesforce Sync Handler | Implementation Template

Custom components

• Accelerator Common Core | Source
• Accelerator POM Parent | Source
• FINS Common Resources | Source

Shared APIs (can be used across any use case)

• Accelerator Slack System API | API Specification | Implementation Template

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