MuleSoft Accelerator for Retail

Overview

This use case is an extension of use case 1. It records updates made in SAP via the ERP Customers Process API into MDM and other downstream systems.

Before you begin

The Accelerators setup guide provides general information on getting started with the accelerator components. This includes instructions on setting up your local workstation for configuring and deploying the applications.

High-level architecture

Workflow

1. The ERP Customers Process API polls SAP for customer updates on a periodic basis
2. The ERP Customers Process API converts the customer profile data to the CIM format and places it in a queue

3. The Customers Process API consumes the message from the queue and orchestrates the following by invoking the appropriate system APIs for each system:

   • Create or update the customer profile in MDM with an associated master ID.
   • Create or update the customer profile in Marketing Cloud with an external ID that links to the master ID in MDM.
   • Create or update the customer profile in SAP ECC with an external ID that links to the master ID in MDM.
   • Create or update the customer profile in Salesforce core (includes Sales Cloud, Service Cloud and B2B Commerce) with an external ID that links to the master ID in MDM.
   • Update the customer profile in MDM with a list of external IDs that link the customer to their corresponding profiles in B2C Commerce, Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, B2B Commerce and SAP ECC
   • Update B2C Commerce with the master ID from MDM if it was not part of the customer data from step 2

Sequence diagram

Systems involved

• B2C Commerce
• Marketing Cloud
• MDM
• SAP ECC
• Salesforce

Setup instructions

SAP Configuration

Follow the Custom BAPI setup instructions.

Salesforce configuration

Follow the setup instructions in the README file in the Salesforce Customers System API to create custom fields and enable Person Accounts.

Marketing Cloud configuration

Please see setup instructions in the README file in the Salesforce Marketing System API.

MDM configuration

Follow the setup instructions in the README file in the MDM System API.

Mule projects

Accelerator System APIs

• B2C Customers System API | API Specification | Implementation Template
• Salesforce Customers System API | API Specification | Implementation Template
• Salesforce Marketing System API | API Specification | Implementation Template
• MDM System API | API Specification | Implementation Template
• SAP ECC Customers System API | API Specification | Implementation Template

Accelerator Process APIs

• Customers Process API | API Specification | Implementation Template
• ERP Customers Process API | API Specification | Implementation Template

Accelerator Experience APIs

• B2C Commerce Experience API | API Specification | Implementation Template
• Salesforce Experience API | API Specification | Implementation Template