MuleSoft Accelerator for Retail icon

MuleSoft Accelerator for Retail

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MuleSoft Accelerator for Retail includes pre-built APIs, connectors, integration templates, and reference architecture to enable retail IT teams to jumpstart digital transformation initiatives


The MuleSoft Accelerator for Retail empowers retail IT teams to unlock data from systems including ERP, CRM, MDM, commerce, and marketing to activate digital projects faster. Retail IT teams can take advantage of pre-built APIs, connectors, implementation templates, and reference architecture to create customer 360 profiles.

Shoppers expect seamless and personalized experience across retail channels. Retailers have the data but disconnected systems prevent them from effectively leveraging the information. This portfolio of solutions helps retail IT teams ramp up faster without needing to start from scratch.

Functional diagram for the Retail accelerator

Use cases

  • Use case 1 - Customer profile sync — The Customer profile sync use case enables retail developers to create a customer 360 view by unlocking customer data from disparate systems. Each of the following use cases is an extension of use case 1:

    • Use case 1a - Customer profile sync from B2C Commerce
    • Use case 1b - Customer profile sync from Salesforce
    • Use case 1c - Customer profile sync from Marketing Cloud
    • Use case 1d - Customer profile sync from SAP
  • Use case 2 - Sales order sync — The Sales order sync use case enables retail developers to create and update sales orders across relevant applications. Each of the following is an extension of use case 2:

    • Sales order creation sync from B2C Commerce
    • Sales order update sync from SAP S/4HANA
  • Use case 3 - Product sync — The Product sync use case enables retail developers to update product details in Salsify across relevant applications..

  • Use case 4 - Real-time inventory management — The Real-time inventory management use case enables customers to make an informed decision of their online purchase based on real-time inventory of a product in nearby stores.

  • Use case 5 - Deliver relevancy with Data Cloud — The Deliver relevancy with Data Cloud use case enables retail developers to combine customer profile data in a standardized format. Access to this information helps retailers create intelligent customer segmentation for personalized communications and promotions.

  • Use case 6 - Point of Sales integration — The Point of Sales integration use case enables retailers to sales orders by simplifying connectivity between ERP, CRM, Loyalty Management Cloud, Data Cloud and POS system.

API-led diagram

API-led diagram for the Retail accelerator


Visit the Prerequisites page to access the guides available for configuring the various systems and products required to implement the use cases provided by this solution. The individual systems needed, and amount of configuration required, depend on which assets are to be configured and deployed in your target environment(s) - refer to the use case pages for more details.

Available assets

The following assets are available for this accelerator.

Please be sure to visit the Prerequisites documentation prior to attempting to use any of these assets in your own environment.

Accelerator System APIs

Accelerator Process APIs

Accelerator Experience APIs

Accelerator Listeners

Custom Components

  • B2C Commerce Instore Pickup Cartridge | Source
  • B2C Commerce Sync Cartridge | Source
  • ID Graph Lightning Web Component | Source
  • POM Parent | Source
  • Product Availability Lightning Web Component | Source

Common services (can be used across any use case)

Release notes

For the latest updates to this accelerator, view the release notes here.

What is a MuleSoft Accelerator?

Accelerators are a collection of technical assets (predominantly API specifications and implementation templates) and documentation to accelerate the implementation of multiple use cases supporting a larger business and/or industry problem.

Accelerators are designed as modular building blocks. Customers can change the patterns, mappings, and endpoints to suit their needs. They represent best practices we recommend to customers in accomplishing these use cases. Customers will save hours of discovery, design, development and testing each time they use an accelerator asset.

To access any of the links described in this Accelerator, you must log into Anypoint Platform.

Give the assets a try and if you have any questions or feedback, please let us know at You can also engage with other users on the MuleSoft Forum, and submit ideas in the Ideas Portal. We look forward to hearing from you!


Published by
MuleSoft Solutions
Published onMar 9, 2024
Contact nameMuleSoft Solutions
Asset overview

Asset versions for 3.2.x

Asset versions


Industry Vertical
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