MuleSoft Accelerator for Financial Services icon

MuleSoft Accelerator for Financial Services

(1 review)
Boost time-to-value in your customer 360 initiatives with pre-built APIs, templates, and reference architecture for financial services

home

Boost time-to-value in your customer 360 initiatives with pre-built APIs, templates, and reference architecture for financial services

Financial services customers expect highly personalized products and services. MuleSoft Accelerator for Financial services simplifies customer 360 initiatives by unlocking both core banking and insurance platforms, systems of engagement (such as CRM and ITSM), Insuretechs, and FinTech data. This enables a higher level of customer service, real-time relationship management, and a more connected digital experience.

Functional view diagram for financial services accelerator

Use cases

Use case 1 - Core banking foundation — allows for the display of a customer’s financial summary from multiple systems. There are two views supported in this solution:

  • Customer view — allows customers to view their latest financial summary, retrieve account transactions, and dispute a transaction.
  • Customer service representative (CSR) view — allows CSRs to view the customer’s financial summary, refresh the customer's financial information from back-end systems, and resolve a disputed transaction.

Use case 2 - Customer onboarding — leverages Salesforce Financial Services Cloud as the system of engagement and DocuSign as the document management system.

Use case 3 - Payments modernization — accelerates the development of modern payment solutions for Financial Institutions. Banks and Credit Unions will be able to deliver a diverse payments landscape that can address multiple types of financial transactions and customer needs.

Use case 4 - Address change orchestration - The use case accelerates the delivery and development of a home address validation solution for streamlining downstream processes impacted by postal address changes. There are two extensions for this use case:

  • Use case 4a - Address change orchestration: Insurance — Streamline downstream events that result from policyholder or carrier postal address adjustments. The address change orchestration use case for insurance delivers a solution for address confirmation, seamless policyholder data updates, and single home policy coverage assessments, resulting in faster policyholder premium updates.
  • Use case 4b - Address change orchestration: Banking — Enhance your customer service teams’ upsell, cross-sell, and service opportunities that result from customer postal code address changes. The address change orchestration use case for banking supports faster address validation and increased customer service opportunities, including personalized products and offers.

API-led diagram


API-led diagram for financial services accelerator

Available assets

The following assets are available for this accelerator:

FINS System APIs

FINS Process APIs

FINS Experience APIs

FINS Listeners

Custom components

  • Accelerator CIM Global Library | Source
  • Accelerator Common Core | Source
  • Accelerator POM Parent | Source
  • FINS Banking Library | Source
  • FINS Open Banking Library | Source
  • FINS Common Resources | Source
  • FINS Financial Account Sync Lightning Web Component | Source
  • FINS Fraud Analysis Application | Source
  • FINS Insurance Library | Source
  • ID Graph Lightning Web Component | Source
  • FINS Payments Frontend Web UI | Source

Common services (can be used across any use case)


What is a MuleSoft Accelerator?

Accelerators are a collection of technical assets (predominantly API specifications and implementation templates) and documentation to accelerate the implementation of multiple use cases supporting a larger business or industry problem.

Accelerators are designed as modular building blocks. Customers can change the patterns, mappings, and endpoints to suit their needs. They represent the best practices we recommend to customers in accomplishing these use cases. Customers will save hours of discovery, design, development, and testing each time they use an accelerator asset.

To access any of the links described in this Accelerator, you must log into Anypoint Platform.


Give the assets a try and if you have any questions or feedback, please let us know at solutions-questions@mulesoft.com. You can also engage with other users on the MuleSoft Forum, and submit ideas in the Ideas Portal. We look forward to hearing from you!


Reviews

TypeCustom
OrganizationMuleSoft
Published by
MuleSoft Solutions
Published onApr 29, 2022
Contact nameMuleSoft Solutions
Contact emailsolutions-questions@mulesoft.com
Asset overview

Asset versions for 1.4.x

Asset versions
VersionActions
1.4.0

Categories

Industry Vertical
Financial ServicesBankingNo values left to add
Accelerator
Financial ServicesNo values left to add

Tags